Shipping policy
Where we ship
Worldwide.
What it costs
$5 flat rate, per order, to every country. No surprise fees at checkout, and the rate doesn't change if you order more than one item — so if you need mounts for two bikes or two helmets, order them together.
Processing time
We print, inspect and test-fit every part before it goes out. Orders are dispatched within 1–2 business days of payment clearing. Orders placed on a weekend or a Chinese public holiday are processed on the next working day.
You'll get a shipping confirmation email with a tracking number as soon as your parcel is handed over.
Delivery estimates
Parcels ship from Foshan, Guangdong, China with tracked airmail. Times below are after dispatch and are estimates from the carrier, not guarantees.
| Destination | Typical transit |
|---|---|
| East & Southeast Asia | 5–12 business days |
| United States & Canada | 10–20 business days |
| United Kingdom & Europe | 10–20 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of world | 15–30 business days |
Peak periods (Chinese New Year, Singles' Day, Black Friday, December) and customs backlogs can add a week or more. We'll post a notice on the site when we know a delay is coming.
Tracking
Every order ships tracked. Tracking can take 3–5 business days to show its first scan after dispatch, and it's normal for it to look stalled while the parcel is in transit between countries — this is a gap in carrier scanning, not a lost parcel.
If tracking hasn't updated in 15 business days, email support@xecycle.shop and we'll open an enquiry with the carrier.
Customs, duties and import taxes
Prices at checkout do not include import duties or taxes.
Most of our parts are low-value and usually clear without a charge, but that's your customs authority's decision, not ours. If duties or handling fees are charged on arrival, they are the recipient's responsibility. We can't predict or refund them, and we don't mark parcels as gifts or under-declare their value.
Wrong or incomplete addresses
Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Once a parcel has shipped we can't redirect it. If it comes back to us because the address was wrong or undeliverable, we'll re-send it once you cover a further $5 shipping. If it doesn't come back, we're not able to refund it.
Lost or damaged parcels
If your parcel arrives damaged, photograph the packaging and the contents and email us within 7 days of delivery.
If tracking shows no movement for 30 business days after dispatch, we'll treat the parcel as lost and send a free replacement or a full refund — your choice. We don't ask you to fight the carrier; that's our job.
Parcels marked "delivered" by the carrier but not found are, unfortunately, outside what we can refund — check with neighbours and your local depot first, and we'll help you raise it with the carrier.
Contact
support@xecycle.shop
XEcycle · Shunde Ronggui Xiaoqianxiang 2 Hao, Foshan, 528000, Guangdong, China
We answer email within 1–2 business days.