Contact information

Get in touch

Questions about fitment, an order, or a problem with a part — email us and a human will answer.

Email: support@xecycle.shop

Phone: +1 778-385-1833 — if we can't pick up, leave a message. Email is the fastest way to reach us.

Response time: 1–2 business days, Monday to Friday

For anything about an existing order, please include your order number and, where it helps, a photo. It usually saves a round trip.

Business details

XEcycle is a brand of Sportsity Enterprises Ltd.

1812 E 51st Ave

Vancouver, BC V5P 1V9

Canada

Dispatch and returns

Orders ship from our workshop in China, and approved returns go back there:

XEcycle Returns
Shunde Ronggui Xiaoqianxiang 2 Hao
Foshan, 528000, Guangdong, China

Please don't post returns to the Vancouver address, and email us before sending anything back — see our Refund Policy.

What to contact us about

Your question	What to include
Will this fit my helmet / bike?	Exact model and model year, plus your camera model
Where is my order?	Order number
Something arrived damaged or wrong	Order number + photos
Return or refund	Order number + what went wrong — see our Refund Policy
A part we don't make yet	Tell us what you need. Most of our range started as a customer request.
Wholesale, club or team orders	Quantity, destination country, and your deadline

Before you email

Many answers are already on the site: check the product page's fitment list, our Shipping Policy for delivery times, and our Refund Policy for returns.