Contact information
Get in touch
Questions about fitment, an order, or a problem with a part — email us and a human will answer.
Email: support@xecycle.shop
Response time: 1–2 business days, Monday to Friday
For anything about an existing order, please include your order number and, where it helps, a photo. It usually saves a round trip.
Business details
XEcycle
Shunde Ronggui Xiaoqianxiang 2 Hao
Foshan, 528000
Guangdong, China
Orders are dispatched from this address.
What to contact us about
| Your question | What to include |
|---|---|
| Will this fit my helmet / bike? | Exact model and model year, plus your camera model |
| Where is my order? | Order number |
| Something arrived damaged or wrong | Order number + photos |
| Return or refund | Order number + what went wrong — see our Refund Policy |
| A part we don't make yet | Tell us what you need. Most of our range started as a customer request. |
| Wholesale, club or team orders | Quantity, destination country, and your deadline |
Before you email
Many answers are already on the site: check the product page's fitment list, our Shipping Policy for delivery times, and our Refund Policy for returns.