Refund policy
Returns
We want you riding with kit you're happy with. If something isn't right, you have 30 days from the delivery date to request a return or refund.
To be eligible, the item must be in the condition you received it — unused, undamaged, and with any original packaging. Start a return by emailing support@xecycle.shop with your order number and a short description of the issue. Please include photos where relevant; for most problems, photos are all we need.
Do not send anything back before contacting us. Returns sent without an approved return request cannot be processed.
If the item is faulty, damaged, or wrong
This is on us, and we fix it at our cost.
Email us within 30 days of delivery with your order number and photos of the problem. We'll send a free replacement or issue a full refund — your choice. In most cases we will not ask you to ship the item back, because return postage from your country to ours usually costs more than the part itself. If we don't need it returned, you're welcome to keep or recycle it.
If you changed your mind
Change-of-mind returns are accepted within 30 days, but the return shipping cost is yours and the original $5 shipping charge is not refunded.
Because our parts are low-value and we ship from China, international return postage will often exceed what you paid for the item. So before you spend money on postage, email us — we will usually offer a partial refund or a store credit instead, and you keep the part. It's a better outcome for both of us.
Wrong fit
Our mounts are model-specific. If you ordered the wrong helmet or camera fitment, contact us within 30 days and we'll send the correct part. You pay only the $5 shipping on the replacement; there's no restocking fee and you don't need to return the original.
Check the fitment list on the product page before ordering — and if your model isn't listed, ask us first.
What we can't refund
- Items requested more than 30 days after delivery
- Items that have been modified, cut, drilled, glued, or heat-formed
- Damage caused by a crash, a fall, or use outside the product's intended purpose
- Free gifts and promotional items
Note on 3D-printed parts: fine layer lines, minor colour variation between batches, and small surface marks where support material was removed are normal characteristics of 3D printing, not defects. Every part is inspected and test-fitted before dispatch. If a part is functionally sound but cosmetically imperfect, that is within our normal tolerance — though if you're genuinely unhappy with it, talk to us.
Refunds
Once your return is approved, we refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5–10 business days to post it to your account — that part is outside our control.
If more than 15 business days have passed since we confirmed your refund and you still can't see it, email support@xecycle.shop and we'll chase it with you.
Order cancellations
Orders can be cancelled for a full refund any time before dispatch — usually a window of 1–2 business days. Email us as soon as possible. Once a parcel is handed to the carrier we can't recall it, but you can still use the 30-day return process above.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer law of your own country, including EU/UK rights to a remedy for goods that are faulty or not as described. Where local law gives you more than this policy does, local law wins.
Contact
support@xecycle.shop
XEcycle · Shunde Ronggui Xiaoqianxiang 2 Hao, Foshan, 528000, Guangdong, China
We answer email within 1–2 business days.